XStandard Support
Free email technical support is available for XStandard Lite and XStandard Pro at support@xstandard.com.
Not Heard From Us?
If you've not heard from us within 24 hours, one of the following applies:
| Problem | Explanation | Solution |
|---|
| Undeliverable email | Our email to you bounced back, because of delivery problems or an invalid email address. | Contact support@xstandard.com again, using an alternate email address. |
| Spam filter (incoming) | Your email to us was blocked by our spam filters. | In the subject line of your email to us, avoid spam-sounding words such as "Help". Instead, just use the word "XStandard" in the subject line. |
| Spam filter (outgoing) | Our email to you was blocked by your spam filters, or by your ISP. | Ensure that incoming emails from xstandard.com are enabled. |
Knowledge Base
A knowledge base is currently being developed. In the meantime, the following top support issues should prove useful:
- Can I edit Web pages using XStandard?
- How do I Open or Save documents?
- I get the error message: "Code inserted into the editor contains errors and will be discarded. Would you like XStandard to attempt to fix these errors?"
- How do I format content?
- Why does the editor run as the Lite version instead of the Pro version?
- Our Web site uses HTML 4. Can we still use XStandard XHTML editor?
- How can I test the drag & drop file upload feature on my Web site?
- Can I use HTML entities to represent special characters?
- Can I paste content from Microsoft Word into XStandard?
- Can I parse the XHTML generated by XStandard using an XML parser?
- Can the editor auto-install in IE 7?
- Can I run XStandard version 1 and version 2 on the same computer?